Shipping and Returns
SHIPPING & RETURNS
Do you ship internationally?
Yes, applicable shipping rates apply. International shipping time is between 4-5 business days. In some occasions customs agents may delay delivery of some packages. International orders are shipped using USPS or DHL.
What are your shipping costs?
Standard shipping is a flat rate of $8.00. Complementary standard shipping is offered for all orders over $350.
Shipping within the United States - $5.95 flat rate 2-5 Business Days
Canada & Puerto Rico - $15.00 4-7 Business Days
International Shipping - $20.00 4-7 Business Days
All applicable custom fees, taxes and duties are the responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in some occasions customs agents may delay delivery of some packages.
Does Chloe Kristyn offer express or overnight shipping?
If you need overnight service please email us at email@example.com. Overnight shipping costs vary when available.
When will my items ship?
In stock items ship within 48 hours. Pre-order items ship within the time frame included in the listing. Please email us at firstname.lastname@example.org for information on expedited production.
What delivery methods do you use?
Standard shipping within the United States, Canada and Puerto Rico is provided through USPS First Class or Priority Mail, which typically takes 2-5 business days. International Shipping is provided by USPS or DHL.
Should you need your order to arrive earlier for any reason, please select one of the expedited shipping options at checkout (USPS Priority Mail or Priority Mail Express). Expedited shipping applies once your order leaves our warehouse.
Signature upon delivery is required for custom orders and orders over $500.
How do I track my order?
Log in to your account. Each shipment will have a link to click for tracking information.
Do you ship to PO Boxes and APO/FPO addresses?
Yes! We ship United States Postal Service to PO Boxes and APO/FPO addresses. Please note that large packages or bulky items may not be able to ship to a PO Box.
If for whatever reason you are not completely satisfied with your purchase, please contact us at email@example.com to request a return authorization number and instructions for return.
We will gladly accept unwashed, unworn merchandise in original condition for refund or exchange. You may return on your own to the address provided with the Return Merchandise Authorization or you can request a prepaid FedEx Label for a $10.00 fee, which will be deducted from the amount of the refund. Your return must be postmarked within 14 days from the date you received your order to be eligible for a full refund.
Please keep in mind we are a small business and all of our pieces are made with love and care. We inspect every piece closely before shipping and cannot be held responsible for any damages that occur after wear.
What happens if my order arrives incomplete, incorrect, damaged or defective?
We will work to resolve this problem immediately. Please email firstname.lastname@example.org so we can make it right.