FAQ

THE BASICS

Who is Chloe Kristyn?

How do I contact you with a customer service question?

How do I enter a coupon code for an online purchase?

What size should I order?

ORDERING

What is the status of my order?

Can I change or cancel my order?

What form of payments do you accept?

 

SHIPPING & RETURNS

Do you ship internationally?

What are your shipping costs?

Does Chloe Kristyn offer express or overnight shipping?

When will my items ship?

What delivery methods do you use?

How do I track my order?

Do you ship to PO Boxes and APO/FPO addresses?

What is your return policy? 

THE BASICS

How do I contact you with a customer service question?

Please email us with any concerns at info@chloekristyn.com and we will respond as quickly as possible, typically within 24 hours. Our customer service department is available via email Monday through Friday, 8am-5pm EST, excluding holidays.

How do I enter a coupon code for an online purchase?

Discount codes can be entered at the bottom of your cart during the checkout process.

What size should I order?

Check out our Size Charts, included in each listing, for measurements. Our styles run true to size If you have any other specific sizing questions we can help you with, please email info@chloekristyn.com.

ORDERING

What is the status of my order?

You can easily check the status of your order by logging in to your account and clicking on the My Orders tab. Shipment notifications will be sent at the time of shipment.

Can I change or cancel my order?

In stock items are shipped with in 24 hours during the week. Please email us if you need to make a change and if we can accommodate you, we absolutely will.

What form of payments do you accept?

We accept Visa & MasterCard as well as AMEX and Discover using a secured SSL secured payment link. We also accept payment through PayPal.

SHIPPING & RETURNS

Do you ship internationally?

Yes, applicable shipping rates apply. International shipping time is between 4-5 business days. In some occasions customs agents may delay delivery of some packages. 

What are your shipping costs?

Shipping is a flat rate of $8.00 for all orders under $200. 

Shipping within the United States - $8.00 flat rate 2-3 Business Days

Canada & Puerto Rico - $15.00 4-7 Business Days

International Shipping - $20.00 4-7 Business Days

All applicable custom fees, taxes and duties are the responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in some occasions customs agents may delay delivery of some packages.

Does Chloe Kristyn offer express or overnight shipping?

Yes, please select "Express Shipping" at Checkout. 

When will my items ship?

Items ship within 24 hours during Monday - Friday. All items ordered during the weekend will ship the next business day. 

What delivery methods do you use?

Standard shipping is provided through USPS Priority Mail, which typically takes 2-3 business days. Should you need your order to arrive earlier for any reason, please select one the expedited shipping options at checkout. Expedited shipping applies once your order leaves our warehouse.

How do I track my order?

Log in to your account. Each shipment will have a link to click for tracking information.

Do you ship to PO Boxes and APO/FPO addresses?

Yes! We ship United States Postal Service to PO Boxes and APO/FPO addresses. Please note that large packages or bulky items may not be able to ship to a PO Box.

What is your return policy?

RETURN POLICY:

If for whatever reason you are not completely satisfied with your purchase, please contact us at info@chloekristyn.com to request a return authorization number and instructions for return.

We will gladly accept unwashed, unworn merchandise in original condition for refund or exchange. You may return on your own to the address provided with the Return Merchandise Authorization or you can request a prepaid FedEx Label for a $10.00 fee, which will be deducted from the amount of the refund. Your return must be postmarked within 14 days from the date you received your order to be eligible for a full refund.

Please keep in mind we are a small business and all of our pieces are made with love and care. We inspect every piece closely before shipping and cannot be held responsible for any damages that occur after wear.

 

Search our store